Customer engagement has become the heartbeat of business success in today’s hyper-competitive market. Customers no longer stick to a brand just for its products; they stay loyal because of meaningful interactions and experiences. But with rising expectations and multiple touchpoints, engaging customers effectively has never been more challenging.
This is where Artificial Intelligence (AI) comes in. From personalised recommendations to instant chatbot responses, AI is transforming how businesses connect with their audiences. What was once futuristic is now mainstream—and companies that embrace it early are seeing remarkable improvements in loyalty, retention, and sales.
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