Experts predict that by 2020, about 85% of our customer interactions will be via chatbots. A chatbot is an artificial intelligence (AI) software that simulates a conversation with a user in natural language through messaging applications, websites, mobile applications etc. Chatbots are undoubtedly one of the most crucial elements in today’s business era. They allow customers to easily interact with your brand through simulated conversations. From handling customer queries to troubleshooting, chatbots are becoming more popular than ever!