Robotic Process Automation is the business process automation technology based on artificial intelligence and machine learning. It enables software configuration and integrates the actions of a human interacting within digital systems to execute a business process. RPA bots utilize the Graphical User Interface(GUI) to capture data and manipulate applications the same way you do. They perform a vast variety of repetitive tasks- everything from extracting data to making calculations and keeping records.
Chatbot Trends for 2020
Experts predict that by 2020, about 85% of our customer interactions will be via chatbots. A chatbot is an artificial intelligence (AI) software that simulates a conversation with a user in natural language through messaging applications, websites, mobile applications etc. Chatbots are undoubtedly one of the most crucial elements in today’s business era. They allow customers to easily interact with your brand through simulated conversations. From handling customer queries to troubleshooting, chatbots are becoming more popular than ever!